Frequently asked questions
How do I play?
Tap two puzzle pieces to swap them. Keep swapping until the full picture is restored. Correctly placed pieces stay clearly marked to help you follow your progress.
What do Hint and Preview do?
A Hint helps place a piece when you are stuck. Preview briefly shows the completed image. If a free reward is available, you may choose to watch an ad for another use.
An ad is unavailable. What should I do?
Ad availability can vary by connection, region, and provider inventory. Check your internet connection and try again shortly. Your puzzle progress will not be lost.
How do I restore Premium?
Open Piecewise Settings and choose Restore Purchases. Make sure the device is signed in to the same Apple Account used for the original purchase.
How do I manage or cancel my subscription?
Open the iOS Settings app, tap your name, then choose Subscriptions. Apple manages billing, plan changes, and cancellation.
Will deleting the app erase my progress?
Gameplay progress and settings are stored locally on your device. Deleting the app may remove that local progress. Premium access can still be restored with the same Apple Account.
The app crashed or something looks wrong.
Please email us with your iPhone or iPad model, iOS version, and a short description of what happened. A screenshot is especially helpful.